Customer Care

We're here to help!

Your Silverthonre team doesn’t disappear after construction wraps up.  Our Customer Care team supports your new home with strong warranties and the right information to help you get the most out of your new home.   Your account is the best way to keep access  useful documents relating to your home, community, & more! 

If your request is an emergency (broken pipe causing flood, gas line leak, etc), please call 1-800-673-0564.

    Warranty Coverage

    Please review Silverthorne's Warranty Coverage before submitting your request below.

    All appliances purchased with your home have a one-year warranty with the manufacturer, Frigidaire. Please call Frigidaire directly at 855-224-4987.

    Storm Damage

    Storm damage is not covered under your Silverthorne warranty. Please contact your insurance company.

    Landscape Coverage
    • Trees and shrubs are covered for a period of 90 days after closing or date of installation.
    • Sod and hydroseed are not covered (see page 32 of your Homeowner’s Guide for help with landscape care).

    Concrete driveways, sidewalks, stoops and patios will crack. Your warranty covers cracks greater than a quarter of an inch.


    Caulking will crack due to normal expansion and contraction. This is considered homeowner maintenance and is not covered under your warranty.


    The one-time drywall touchup should be requested at about 11 months from closing and does not include paint touch-ups.

    1 Year Coverage

    Materials & Workmanship

    Please note: damage caused by homeowner is not covered.

    2 Year Coverage

    Installation of all Mechanical Systems

    • Plumbing
    • Heating & Air Conditioning
    • Electrical Systems
    4 Year Coverage
    • Roof & Roof Systems (material and workmanship only)
    10 Year Warranty

    Coverage Against Structural Defects, including:

    • Footings
    • Beams
    • Trusses
    • Bearing Walls
    • Structural Fasteners


    Warranty Requests

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    Rachel and Mike

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