Customer Care
We're here to help!
Please note our hours for repairs are 8:00 AM to 3:00 PM Monday through Friday.
Our Customer Care team supports your new home with strong warranties and the right information to help you get the most out of your new home. Your HomeBuildingJourney.com account is the best way to keep access useful documents relating to your home, community, & more!
If your request is an emergency (broken pipe causing flood, gas line leak, etc), please call 1-800-673-0564.
Your HomeBuildingJourney.com account is the best way to access useful documents relating to your home, community, & submit warranty requests. Starting January 1st 2025, you must use our customer portal, homebuildingjourney.com for all warranty requests.
If you are having technical difficulties with accessing the Homeowner Portal please reach out to our Customer Advocate Team at: customer.advocate@yourarborhome.com
Warranty Coverage
All appliances purchased with your home have a one-year warranty with the manufacturer, Frigidaire. Please call Frigidaire directly at 855-224-4987.
Storm damage is not covered under your Silverthorne warranty. Please contact your insurance company.
- Trees and shrubs are covered for a period of 90 days after closing or date of installation.
- Sod and hydroseed are not covered (see page 32 of your Homeowner’s Guide for help with landscape care).
Concrete driveways, sidewalks, stoops and patios will crack. Your warranty covers cracks greater than a quarter of an inch.
Caulking will crack due to normal expansion and contraction. This is considered homeowner maintenance and is not covered under your warranty.
The one-time drywall touchup should be requested at about 11 months from closing and does not include paint touch-ups.
Installation of all Mechanical Systems
- Materials & Workmanship
- Plumbing
- Heating & Air Conditioning
- Electrical Systems
Please note: damage caused by homeowner is not covered.
- Roof & Roof Systems (material and workmanship only)
Coverage Against Structural Defects, including:
- Footings
- Beams
- Trusses
- Bearing Walls
- Structural Fasteners
